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Frequently Asked Questions

General Information

  1. Where is The Address Glasgow located?

The Address Glasgow is centrally located at Renfield Street / West George Street, Glasgow City Centre — making it easy to reach major transport, shopping and cultural districts. The hotel is within walking distance of central landmarks, public transport links, and main shopping and business areas.

  1. What time is check-in and check-out?

Check-in begins from 3:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be available on request, at an extra fee.

  1. Does the hotel offer luggage storage?

Yes, complimentary luggage storage is available for guests before check-in and after check-out.

 

Rooms & Amenities

  1. What kinds of rooms and amenities are offered?

The hotel offers a range of rooms: Classic, Club rooms, and Suites, including options for families. All rooms include standard amenities like Wi-Fi, air conditioning, a hairdryer, tea/coffee making facilities, and ironing facilities.

  1. Are accessible rooms available?

Yes, accessible rooms are available and equipped with features to support guests with reduced mobility. Please check availability at the time of booking.

  1. Is room service available?

Room service is available during designated hours for guests who prefer to dine in.

 

Dining

  1. Does the hotel provide dining options?

Yes, there is an on-site restaurant/bar NORTH eatery that offers international cuisine, cocktails, craft beers and wines. The dining area is relaxed and suitable for lunch or dinner.

  1. Is breakfast included in the room rate?

Breakfast inclusion depends on the package booked. Both room-only and bed-and-breakfast options are available.

 

Facilities & Services

  1. Is laundry service available?

Laundry and dry-cleaning services are available; same-day turnaround may be possible depending on timing.

  1. Is the hotel accessible and family-friendly?

Yes, there are lifts (elevators) in the hotel for upper floors. The hotel offers family rooms and can accommodate multiple room configurations (doubles, twins, etc.). There are services like luggage storage, 24-hour reception, laundry, and concierge/tour assistance.

 

Special Requests

  1. Are there any extras or special services available?

Within the hotel, there is a gym, plunge pool, heated loungers and a Himalayan rock salt sauna. The gym has a variety of machines and free weights available to use. Reception and concierge can assist with travel, taxis, tours and general queries.

The Address Glasgow offers early check-in and late check-out, subject to availability at an extra fee, and must be organised with reception before arrival.

 

Parking & Transport

  1. Is there parking available?

The Address Glasgow does not have parking however there are plenty of parking close by to choose from. Guests can benefit from discount on parking at Q-Park Jamaica St, Q-Park Sauchiehall St & Q-Park Waterloo St. when pre-booking through the website:

  • Jamaica St – Open 24 hours a 50% discount off of the fully daily rate
  • Sauchiehall St – Open 24 hours a 50% discount off of the full daily rate
  • Waterloo St – Currently closes at 11pm – reopens 5.30am, 50% off of the full daily rate

Available at: www.q-park.co.uk. Please contact the hotel for your discount code, you can find your discount code on your booking confirmation.

Accessible Taxis:

The Hotel works with TOA Taxis, and there is an option to book accessible taxis on request. https://www.glasgowtaxis.co.uk/

TAO Taxis: 0141 429 7070

Electric Vehicle Charging Points

Please find information below of nearby points if you are coming to stay at our hotel.  Please find more information on the links below which will show you their location.

  1. What about nearby transport and getting around Glasgow?

The hotel is in a prime location for venturing around the city and is well connected to many public transport options. To access The Address Glasgow from the airport, you can take the Glasgow Airport Express service 500, which connects the airport to the city center in just 15 minutes. The bus departs from stance 1 at the airport. Buchanan Bus Station is located just half a mile from the hotel, which is less than a 10-minute walk.

  1. Do you offer airport transfers?

While dedicated transfers are not included, staff can assist with booking taxis or advising on local transport options.

 

Policies & Booking

  1. What is the hotel’s booking / payment & cancellation policies?

The cancellation policy at The Address Glasgow allows reservations to be cancelled up to 24 hours in advance of your arrival. However, please note that all advance purchase offers are non-refundable. We would recommend checking your confirmation for the specific cancellation policy related to your booking. The hotel accepts major credit cards: Visa, Mastercard, American Express.